Support

We're here to help.

Email us any time. For most order issues — missing card details, payment queries, top-up help — we respond within a few hours.

Email support

support@buydebitcards.com

We respond within 24 hours on business days (Mon–Fri). For urgent card issues, include your order ID in the subject line.

Response time

Typically within a few hours

Card delivery is fully automated — if your payment confirmed on-chain and you haven't received your card details, email us with your transaction hash and we'll resolve it immediately.

Registered address

BuyDebitCards Ltd

86-90 Paul Street

London, EC2A 4NE

United Kingdom

Before you email

Common issues resolved instantly

I paid but haven't received my card

Check that your transaction received at least one confirmation on-chain. USDT TRC-20 takes under 60 seconds. Bitcoin takes 10–30 minutes. Once confirmed, card details are emailed automatically.

My card is being declined

Virtual cards work for online purchases only. Ensure the merchant accepts prepaid cards. Some merchants (e.g. PayPal top-up, certain money transfer services) do not accept virtual prepaid cards.

I need to check my card details again

Log into your dashboard at buydebitcards.com/dashboard to view your card number, expiry, and CVV at any time.

I want a refund

Cryptocurrency payments are irreversible by nature. If your card was not delivered despite a confirmed payment, contact us immediately with your transaction hash and we will issue your card or a credit.

Still stuck? Email us or browse the FAQ.

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